Experiencia requerida: 5 Año/s
Requiere Viajar: No
Requiere Licencia: No
Escolaridad requerida: Técnico Universitario
Estatus Escolaridad: Certificado
Carrera: Sistemas
The Infrastructure Level 3 Support will be
responsible for supporting the site’s core infrastructure, including virtual
farms, operating systems/databases VMs, and site-related IT infrastructure needs.
This role will serve as a technical contributor and partner with central IT
teams to deliver site related infrastructure support. The individual will proactively monitor
infrastructure health, lead problem resolution, deploy new hardware, and drive
improvements.
- Proactively review environment health for
performance and capacity issues across infrastructure components (virtual
farms, VMs, network, storage and site IT systems).
- Perform day to day task related to deploying VMs, Server hardware, interface
with central infrastructure teams to monitor, analyze, and resolve alert/ticket
trends to identify and remediate systemic issues.
- Work with application and infrastructure counterparts to deploy, upgrade,
maintain infrastructure components. Will
partner with central teams and work to reduce technical debt (legacy) while
driving process and technology improvements to enhance site resilience and
efficiency.
- Ensure infrastructure components align with enterprise security and
compliance policies, such as patch levels, security configurations, etc.
- Serve as primary liaison with local site leadership to align priorities,
communicate I&O strategies, and key initiatives.
- Drive investment planning and coordinate infrastructure changes, identifying
and closing execution gaps.
- Routinely solve complex infrastructure issues with minimal guidance, applying
advanced technical expertise.
- Champion process improvements to optimize infrastructure reliability and
performance.
- Maintain compliance with key support metrics, including uptime, SLA
adherence, and security requirements.
- Contribute to ongoing infrastructure modernization and digital transformation
projects.
- Lead Post-Incident Reviews (PIR), Quality Control (QC) Story reviews, and
Root Cause Analysis (RCA), ensuring corrective actions are implemented and
tracked.
- Bachelor’s degree in Computer Science,
Information Technology, Information Systems, or related field (or equivalent
work experience).
- 5+ years of experience in IT infrastructure operations, application
engineering, or systems administration.
- Experience supporting manufacturing IT environments is a plus
- Proficient in English and Spanish
- Excellent communication skills with the ability to lead cross-functional
discussions.
- Proficiency in managing and troubleshooting virtual environments (VMware)
- Strong knowledge in managing and deploying virtual environments and VMs
- Experience with networking fundamentals, and storage systems
- Familiarity with monitoring tools and ITSM incident and change management (e.g., iCinga, Cherwell)
- Strong problem-solving and analytical thinking.
- Demonstrated ability to influence and align stakeholders on technical
priorities.
- Strong sense of ownership and accountability.